Support Centre: Difference between revisions
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The Support Centre can be accessed [http://support.pokefarm.org/ here]. It is also under "Useful Links" in the Announcements bar. | The Support Centre can be accessed [http://support.pokefarm.org/ here]. It is also under "Useful Links" in the Announcements bar. | ||
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===Priority=== | ===Priority=== | ||
Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient. | Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient. | ||
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Revision as of 07:59, 21 November 2015
The Support Centre can be accessed here. It is also under "Useful Links" in the Announcements bar.
Reasons for contacting the Support Centre
Reasons for contacting support include:
- Unjustly banned
- Desire to change email address
- Desire to completely change username
- Entered wrong gender/age
- Desire to remain anonymous
Creating a support ticket
A variety of information will be asked upon starting a ticket, such as name and email address. Telephone number is optional. It is also required to select the topic.
When a response is given, the user will receive an email. If any further issues arise, then the user may contact the Support Centre again.
Help Topic
Billing
Select this if for any reason there is an issue with donations or money.
Support
Select this for general support, such as issues relating to a user's own account. (Asking about other users' account locks is against the Rules.)
Subject
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").
Message
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. An Easy Guide to Communicating Correctly is helpful for those who aren't good with grammar. Politeness is also preferred; rudeness may get a ticket closed.
Priority
Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient.
