Support Centre: Difference between revisions
m (Zephyr Foxworth moved page Support center to Support Centre: To match PFQ's spelling + fix capitalization.) |
Rose Lalonde (talk | contribs) (Couple of minor fixes + adds) |
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The Support | The Support Centre can be accessed [http://support.pokefarm.org/ here]. It is also under "Useful Links" in the Announcements bar. | ||
==Reasons for contacting the Support | ==Reasons for contacting the Support Centre== | ||
Reasons for contacting support include | Reasons for contacting support include: | ||
* | * Unjustly [[Ban|banned]] | ||
* Desire to change | * Desire to change email address | ||
* Desire to completely change username | * Desire to completely change username | ||
* Entered wrong gender/age | * Entered wrong gender/age | ||
| Line 10: | Line 10: | ||
==Creating a support ticket== | ==Creating a support ticket== | ||
When starting a support ticket a variety of information will be asked upon starting a ticket, such as name and | When starting a support ticket a variety of information will be asked upon starting a ticket, such as name and email address. Telephone number is optional. It is also required to select the topic. | ||
====Billing==== | When a response is given, the user will receive an email. If any further issues arise, then the user may contact the Support Centre again. | ||
===Help Topic=== | |||
=====Billing===== | |||
Select this if for any reason there is an issue with donations or money. | Select this if for any reason there is an issue with donations or money. | ||
====Support==== | =====Support===== | ||
Select this for general support, such as issues relating to a user's own account. (Asking about other users' account locks is against the [[Rules#Locked_Members|Rules]].) | |||
===Subject=== | ===Subject=== | ||
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change"). | |||
===Message=== | ===Message=== | ||
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. [http://q.pokefarm.org/forum/thread/5445/An-Easy-Guide-to-Communicating-Correctly/ An Easy Guide to Communicating Correctly] is helpful for those who aren't good with grammar. Politeness is also preferred; rudeness may get a ticket closed. | |||
===Priority=== | ===Priority=== | ||
Select how urgent the issue is. Overall this depends on the situation, but don't | Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient. | ||
Revision as of 15:39, 10 July 2014
The Support Centre can be accessed here. It is also under "Useful Links" in the Announcements bar.
Reasons for contacting the Support Centre
Reasons for contacting support include:
- Unjustly banned
- Desire to change email address
- Desire to completely change username
- Entered wrong gender/age
- Desire to remain anonymous
Creating a support ticket
When starting a support ticket a variety of information will be asked upon starting a ticket, such as name and email address. Telephone number is optional. It is also required to select the topic.
When a response is given, the user will receive an email. If any further issues arise, then the user may contact the Support Centre again.
Help Topic
Billing
Select this if for any reason there is an issue with donations or money.
Support
Select this for general support, such as issues relating to a user's own account. (Asking about other users' account locks is against the Rules.)
Subject
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").
Message
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. An Easy Guide to Communicating Correctly is helpful for those who aren't good with grammar. Politeness is also preferred; rudeness may get a ticket closed.
Priority
Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient.
