Support Centre

The Support Center can be accessed here

Reasons for contacting the Support center

Reasons for contacting support include;

• unjustly banned
• Desire to change Email
• Desire to completely change username
• Entered wrong gender/age
• Desire to remain anonymous

Creating a support ticket

When starting a support ticket a variety of information will be asked upon starting a ticket, such as name and Email. Telephone number is optional. It is also required to select the topic.

Billing

Select this if for any reason there is an issue with donations or money.

Support

Just for general support, such as issues relating to a user's account.

Subject

This is where it is stated what the issue is.

Message

Here is where the issue is explained. Users must state their name or else the staff won't be able to tell who has the issue. There are exceptions such as if anonymity is needed. Messages should be detailed and follow grammar and spelling. An Easy Guide to Communicating Correctly is helpful for those who aren't good with grammar. Politeness is also preferred, the staff might not help if a user is rude.

Priority

Select how urgent the issue is. Overall this depends on the situation, but don't just select high so that the issue will be resolved quickly. Be patient.

When a response is given, the user will receive an Email. If any further issues arise, then the user may contact the support center again.