Support Centre: Difference between revisions
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==Reasons for contacting the Support Centre== | ==Reasons for contacting the Support Centre== | ||
Reasons for contacting | Reasons for contacting the Support Centre include: | ||
* | * Discussing your [[Lock|lock]] | ||
* | * Changing your email address | ||
* | * Adding or correcting your date of birth | ||
* | * Changing your username before the 30 day time limit is up if there is a good reason to do so | ||
==Login== | ==Login== | ||
In this section a user may enter their email address and a Ticket ID which will | In this section a user may enter their email address and a Ticket ID which will allow the user to access their Support Tickets. [[Image:SupportcentereLogin.png|thumb|right|260px|Login.]] | ||
==New Ticket== | ==New Ticket== | ||
An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account. | An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account. | ||
The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to | The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to their Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again. [[Image:Supportcentere.png|thumb|right|260px|Opening a support ticket.]] | ||
===Subject=== | ===Subject=== | ||
The issue should be stated here (for example, if a user wishes to change their | The issue should be stated here (for example, if a user wishes to change their email address they may enter "Email Change"). | ||
===Your Query=== | ===Your Query=== | ||
The issue should be explained here. | The issue should be explained here. Please provide all relevant information. Messages should be detailed and follow standard grammar and spelling conventions. Please be polite; rudeness may result in a closed ticket or more severe consequences. | ||
==Issues that should not be brought to the Support Centre== | |||
The following are issues that do not need to be brought to the Support Centre: | |||
*Changing your username. You can do this yourself on [https://pokefarm.com/farm#tab=5.7 this page]. | |||
*Asking a question or reporting a bug. You should instead make a thread in the [https://pokefarm.com/forum/30 Help Forum] or [https://pokefarm.com/forum/40 Bugs Forum]. | |||
*Reporting a user. Please report the user directly. If you do not know how, please follow [https://pokefarm.com/forum/thread/101413/Reporting-Users-Guide/post/2674169 this guide]. | |||
*Creating multiple tickets for the same issue. This is seen as Spam and is unnecessary. | |||
[[Category:Pages]][[Category:Communication]] | [[Category:Pages]][[Category:Communication]] | ||
Revision as of 03:39, 11 December 2022
The Support Centre can be accessed here. It is also under "Useful Links" in the Announcements bar and at the bottom of each page named "Contact".
Reasons for contacting the Support Centre
Reasons for contacting the Support Centre include:
- Discussing your lock
- Changing your email address
- Adding or correcting your date of birth
- Changing your username before the 30 day time limit is up if there is a good reason to do so
Login
In this section a user may enter their email address and a Ticket ID which will allow the user to access their Support Tickets.
New Ticket
An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account.
The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to their Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again.
Subject
The issue should be stated here (for example, if a user wishes to change their email address they may enter "Email Change").
Your Query
The issue should be explained here. Please provide all relevant information. Messages should be detailed and follow standard grammar and spelling conventions. Please be polite; rudeness may result in a closed ticket or more severe consequences.
Issues that should not be brought to the Support Centre
The following are issues that do not need to be brought to the Support Centre:
- Changing your username. You can do this yourself on this page.
- Asking a question or reporting a bug. You should instead make a thread in the Help Forum or Bugs Forum.
- Reporting a user. Please report the user directly. If you do not know how, please follow this guide.
- Creating multiple tickets for the same issue. This is seen as Spam and is unnecessary.
