Support Centre: Difference between revisions
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The Support Centre can be accessed [http://pokefarm.com/support here]. It is also under "Useful Links" in the Announcements bar. | The Support Centre can be accessed [http://pokefarm.com/support here]. It is also under "Useful Links" in the Announcements bar and at the bottom of each page named "Contact". | ||
==Reasons for contacting the Support Centre== | ==Reasons for contacting the Support Centre== | ||
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* Wanting to remain anonymous | * Wanting to remain anonymous | ||
== | ==Login== | ||
In this section a user may enter their email address and a Ticket ID which will allows the user to access their Support Tickets. [[Image:SupportcentereLogin.png|thumb|right|260px|Login.]] | |||
==New Ticket== | |||
An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account. | |||
The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to your Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again. [[Image:Supportcentere.png|thumb|right|260px|Opening a support ticket.]] | |||
===Subject=== | ===Subject=== | ||
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change"). | The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change"). | ||
=== | ===Your Query=== | ||
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. Politeness is also preferred; rudeness may get a ticket closed. | The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. Politeness is also preferred; rudeness may get a ticket closed. | ||
[[Category:Pages]][[Category:Communication]] | [[Category:Pages]][[Category:Communication]] | ||
Revision as of 17:16, 14 February 2020
The Support Centre can be accessed here. It is also under "Useful Links" in the Announcements bar and at the bottom of each page named "Contact".
Reasons for contacting the Support Centre
Reasons for contacting support include:
- Being unjustly banned
- Wanting to change your email address
- Wanting to completely change your username
- Entering the wrong age on your account
- Wanting to remain anonymous
Login
In this section a user may enter their email address and a Ticket ID which will allows the user to access their Support Tickets.
New Ticket
An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account.
The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to your Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again.
Subject
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").
Your Query
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. Politeness is also preferred; rudeness may get a ticket closed.
