Difference between revisions of "Support Centre"

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m (Support Centre link updated.)
(Updated to the new Support Centre Information)
 
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The Support Centre can be accessed [http://pokefarm.com/support here]. It is also under "Useful Links" in the Announcements bar.
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The Support Centre can be accessed [http://pokefarm.com/support here]. It is also under "Useful Links" in the Announcements bar and at the bottom of each page named "Contact".
  
 
==Reasons for contacting the Support Centre==
 
==Reasons for contacting the Support Centre==
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* Wanting to remain anonymous
 
* Wanting to remain anonymous
  
==Creating a support ticket==
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==Login==
A variety of information will be asked upon starting a ticket, such as name and email address. Telephone number is optional. It is also required to select the topic.
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In this section a user may enter their email address and a Ticket ID which will allows the user to access their Support Tickets. [[Image:SupportcentereLogin.png|thumb|right|260px|Login.]]
  
When a response is given, the user will receive an email. If any further issues arise, then the user may contact the Support Centre again. [[Image:Supportcentere.png|thumb|right|260px|Opening a support ticket.]]
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==New Ticket==
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An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account.
  
===Help Topic===
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The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to your Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again. [[Image:Supportcentere.png|thumb|right|260px|Opening a support ticket.]]
  
=====Billing=====
 
Select this if for any reason there is an issue with donations or money.
 
 
=====Support=====
 
Select this for general support, such as issues relating to a user's own account. (Asking about other users' account locks is against the [https://pokefarm.com/forum/post/270714 Rules].)
 
  
 
===Subject===
 
===Subject===
 
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").
 
The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").
  
===Message===  
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===Your Query===  
 
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions.  Politeness is also preferred; rudeness may get a ticket closed.
 
The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions.  Politeness is also preferred; rudeness may get a ticket closed.
  
===Priority===
 
Select how urgent the issue is. Overall this depends on the situation, but don't select high just so that the issue will be resolved quickly. Be patient.
 
 
[[Category:Pages]][[Category:Communication]]
 
[[Category:Pages]][[Category:Communication]]

Latest revision as of 17:16, 14 February 2020

The Support Centre can be accessed here. It is also under "Useful Links" in the Announcements bar and at the bottom of each page named "Contact".

Reasons for contacting the Support Centre

Reasons for contacting support include:

  • Being unjustly banned
  • Wanting to change your email address
  • Wanting to completely change your username
  • Entering the wrong age on your account
  • Wanting to remain anonymous

Login

In this section a user may enter their email address and a Ticket ID which will allows the user to access their Support Tickets.
Login.

New Ticket

An email address will be asked upon starting a ticket unless the user is logged into their PokéFarm Q account.

The email address provided will only be used to provide the user's Ticket ID, and to inform the user of replies to your Support Ticket. In conjunction with the Ticket ID sent to the user, it will allow the user to access their Support Tickets. If any further issues arise, then the user may contact the Support Centre again.
Opening a support ticket.


Subject

The issue should be stated here (for example, if a user wishes to change their username they may enter "Username Change").

Your Query

The issue should be explained here. Users must state their username or the staff won't be able to tell who created the ticket. Not including the username may result in a ticket being closed without a reply. There are exceptions, such as if anonymity is needed. Messages should be detailed and follow standard grammar and spelling conventions. Politeness is also preferred; rudeness may get a ticket closed.